FAQ
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Our shipping options available are:
Standard Delivery – 1-3 Business Days
Express Delivery – 2-4 Business Days
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
When your order ships, you will receive a confirmation email containing tracking information.
You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).
If you do not have a GUILTY ACTIVE account yet, set one up under My Account.
If you do not wish to create an account, you can track your order by entering your order number, email address and billing post code under Track Your Order.
Option | Price
Standard Delivery 2-4 Business Days | £4.89
Express Delivery 1-3 Business Days | £6.99
Gift certificates, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. Applies to merchandise only. Previous purchases are not eligible for adjustments.
To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the complimentary shipping offer.
Note that we currently do not offer shipments to Post Office Boxes (including British Forces Post Office).
We ship via Royal Mail.
Delivers packages Monday through Saturday from 8 A.M. to 6 P.M. If you are not available to accept your package on the first delivery attempt, your order will be delivered to a Royal Mail Access Point and the tracking will be updated with these details.
May require a signature, so please select a delivery address where you will be present at the time of delivery.
Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.
You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.